Overcharged at Project 9

Evidence

When I was reviewing a credit card statement a while back, a charge from Project 9 Brewing Company from the night of the Super Bowl caught my attention. The charge was for $41.05. I knew that I had had only one small beer and some food, but the food was from an independent food truck vendor, so it was a separate charge. Why was the charge so high? Had I forgotten that I had treated my friends that night? I checked with them, and they remembered buying their own drinks. It was obviously an error.

I knew I could file a formal dispute with my credit card company, but I really like Project 9 (it’s a favorite venue for USk drink & draws), and filing a dispute would leave a bad taste in my mouth. I decided to talk to them about it directly instead. The bartenders gave me contact info for the owner.

In my email to him, I described what had happened and that I believed I had been overcharged. As “evidence,” I attached one of my sketches from the evening (detail shown here). The shape of the glass indicates the size of my beer, and of course, I had labeled the beer’s name.

He fully refunded the overcharge (including the legitimate cost of the beer) with apologies and no questions asked. I appreciate the customer service, and I’m sure I’ll be happily returning to Project 9.

The moral of the story: Always sketch your food and beverages in case you need evidence of an overcharge! 😉